FAQs

SIZING CHART

Hand-stitched footwear on jute sole size a little tight. Once you have been wearing your Anna Slow boots for a couple of hours, they will adjust to your feet and become true to size. However, if you like to wear the shoes a little loose you might need a larger number than usual, so we recommend that you consult the measurements in centimeters of each size to make your choice.

If once you have tried them on, they are the wrong size, we will change them at no extra cost

Our numbering runs from 36 to 41 (EU).

CARRING FOR MY ANNA SLOW  lavado1 lavado2

Our boots carry jute sole, a type of plant fiber that absorbs a lot of water and is difficult to dry, so we recommend not wet them.

If you accidentally have your boots wet, we recommend you leave them a few days in the sun to dry jute sole completely.

If the fabric of your boots is stained, we recommend cleaning them carefully, gently massaging the area with a wet sponge with wáter and neutral PH natural soap. Don´t press to not lift the fabric texture and drag the dye.

ABOUT JUTE

Jute is a type of vegetable fiber, extracted from a fibrous herb (Chrchorus capsularis) and used to make items such as rope. The thread created from jute is quite strong, and also has exceptional insulating properties and low thermal conductivity.

Once we have the jute yarn, it is braided to obtain a strong rope with which we make the soles of our boots.

Once this process is finished, jute sole is binded with rubber sole through what is called rubber vulcanization (heating at 400 ° C). In this process not glue is used so the processing is done in the most natural way possible. The unification of jute and rubber allows foot perspiration between the ropes and slip security. The sole is sewn by hand to the fabric.

WHAT COUNTRIES I CAN BUY, HOW MUCH IS THE SHIPPING COST AND DEADLINE?

We deliver our products internationally, under the following conditions (see prices in the attached table at the end):

* For Spain (peninsula only) we estimate a delivery time of 2-5 business days.

* For Balearic Island, Portugal we estimated delivery time of 5-10 business days.

* For the rest of the  countries we estimated delivery time of 5-15 business days.

For reasons beyond our control (strikes in the sector, etc.) the period could be increased to 30 days. However, this period would be exceptional.

WHAT FORM OF PAYMENT CAN I USE TO MAKE MY PURCHASE?

Payments will be made at the time of confirming the order and will be made through the secure payment Stripe.

The form of payment accepted are: PayPal and credit card.

RETURNS & EXCHANGES

How long do I have to change or return an order?

You can exchange or return your order within fourteen (14) working days from the date of delivery thereof

How should I proceed to request an exchange or refund?

To request an exchange or refund you must contact us via email, providing us with your information, the reasons for the return and in case of exchange the chosen option and we’ll send a courier for collection.

The items must be returned in their original packaging and with all accessories and in perfect condition.

In any case, if you would appreciate any damage to the product, resulting from transportation, you must promptly notify to the company of transportation

When will I get my refund?

Once we receive the returned product, we will confirm it and within 10 days we will refund the selling price of the product by the same route that the payment was made.